Help and support
Ask us. We answer email.
There is no ticket queue and no chatbot. Write to us and a person reads it — usually the person who wrote the part you are asking about.
- Read the docs
- pidgeon.ai/docs
- The API, the SDKs, and how receiving, sending and webhooks actually work.
- Check the status page
- pidgeon.ai/status
- Worth a glance before writing, if something stopped working just now.
What to tell us, so the first reply is the useful one
- The address or inbox it happened to.
- Roughly when, and your timezone — an hour either side is plenty.
- The message id or event id if you have one. Every row in Events and every webhook delivery carries one.
- What you expected instead, which is often the part we cannot guess.